In case you don't know Live Chat is a section of customer support whereby you could chat to an Zynga agent 'live' to resolve an issue such as missing items on your forum or payment problems.
Over the past few days I have heard many reports of people being unable to get Live Chat. Others have had much worse experiences, a number of people who had patiently waited to get live chat were told that they were not “paid customers” before they had a chance to explain their issue.
First of all this is terrible English as “paid customer” implies that the customer is the one receiving the money rather than the company. “Paying customer” would be the phrase they are probably looking for.
Secondly this term “paid/paying customer” has no clarity whatsoever, the friends that have been cut off from CS have spent quite a bit of money on the game. According to one moderator on the Zynga Community Forums to be classed as a paying customer you have to have spent at least $1 on Farmville which doesn’t appear to be true. There doesn’t seem to be even a consensus among Zynga employees as Lexilicious, a Farmville community manager, claimed Live Chat was available to all, which is clearly bogus.
Oh and don’t make a post about this on the forums as all posts are quickly removed without warning or reason.
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